Elsevier.com – Vice President (VP) of Technology Excellence & Engineering @ Elsevier
2020 – present | Amsterdam, Netherlands
Accountable for leading a team of over 170+ technologists worldwide (re)engineering & imaging flagship tools like Scopus, Expert Lookup and Engineering VIllage that we offer to researchers (academic or corporate), universities, and corporates (public or private). Second focus is (re)aligning Quality Engineering within the total research Technology portfolio to get greater visibility on quality and collaboration on improving state-of-arts. Third and last is Technology Excellence that also spans the total research technology portfolio into setting up a Business Unit that drives excellence cross products and platform significantly increasing effectiveness and efficiency of delivery
This has resulted in a stronger and smarter delivery portfolio, a whole new level of partnership with our business colleagues and ultimately increased value for our customers.
170+ FTE across geographical sites;
Quality Engineering across Research Technology (n700);
Product delivery – Scopus: Worlds largest abstract and citation database of peer-reviewed literature: scientific journals, books and conference proceedings;
Head of house for 220+ Technology Hub within a complex matrix environment;
Strategy alignment cross-product and driving resolvement of technical Impediments;
Custodian of €16M+ TechPnL portfolio;
Initiating and scaling Technology Excellence across Research Technology (Employer of Choice, Location strategy, Parity, Agile delivery);
Adoption of Data Driven decision making (SVPG) and embedding of Data Science within operating model;
Result: Delivered foundation for scalable World Class Onboarding of new Tech Talent with an eNPS of +88;
Result: Delivered foundation for scalable Tech Talent Bootcamp with an eNPS of +65;
Result: Improving eNPS score of 7 to 24 within first 3 months;
Result: Attract 26% of all Talent hires from identified Top 20% Technology companies (Booking.com, Google, Amazon, Philips, Fintech);
Result: Scaling Elsevier World Class Technology Onboarding Globally (onboarding 300 new joiners) with an eNPS of +91.
Elsevier.com – Vice President (VP) of Technology Excellence & Engineering @ Elsevier
2018 – 2020 | Amsterdam, Netherlands
I lead a team of over 80+ technologists worldwide inventing the tools we offer to researchers (academic or corporate), universities, and funders (public or private).
We are pivoting our product portfolio into a set of connected platforms with a solid data foundation and an increasing number of smart Machine Learning based functionality.
I’ve significantly rebalanced our technology team by insourcing and building (head of house) a new Tech Hub (220+) in Amsterdam as well as establishing the leadership team.
This has resulted in a stronger and smarter delivery portfolio, a whole new level of partnership with our business colleagues and ultimately increased value for our customers.
80+ FTE across geographical sites;
Quality Engineering across Research Technology (n700);
Head of house for 220+ Technology Hub within a complex matrix environment;
Strategy alignment cross-product and driving resolvement of technical Impediments;
Custodian of €11M+ TechPnL portfolio;
Advocating a data driven customer first approach through alignment of product and technical roadmap;
Delivered foundation for creating High Performance Squads through focussing on people and technical excellence;
Result: Delivered foundation for scalable World Class Onboarding of new Tech Talent with an eNPS of +88;
Result: Delivered foundation for scalable Tech Talent Bootcamp with an eNPS of +65;
Result: Improving eNPS score of -35 to 12 within first 8 months;
Result: Attract 26% of all Talent hires from identified Top 20% Technology companies (Booking.com, Google, Amazon, Philips, Fintech);
Result: Delivered 316% FTE Hypergrowth (32 to 137) within 18 months;
Result: Tenure of talent, 3% non-regretted leavers after 18 months.
Beate-Uhse.ag – Chief Technology Officer (CTO)
2016 – present | Amsterdam, Netherlands
Responsible for the Group’s Software Engineering(30+) & Operations (IT) department (B2B, B2C, Retail and wholesale) in 10 different countries, under different brands such as Christine le Duc (NL), Pabo (BE/NL), Beate Uhse (DE, AT, Eastern EU), Adam et Eve (FR). Responsible for the group’s Office Automation architecture servicing 450+ employees in 10 different countries and 70 retail store locations.
Primary focus on setting up DevOps teams on multiple locations, enterprise architecture, development, testing, office automation, customer targeting, craftsmanship and Agile team transition to deliver maintainable software. I embed vision and drive our product for continuous improvement teams, processes and technology.
Clear technology roadmap by connecting vision to product innovation and building operational accountability to deliver against company Vision, Mission and Strategy;
Driving customer experience through engineering craftsmanship;
Technical leadership through management of multiple DevOps teams (Guide +/-35 people in Continuous Delivery, Product, DevOps transition);
Clear €8 Million budget linked to strategy and roadmap;
Group’s Office Automation architecture servicing 450+ employees in 10 different countries and 60+ retail store locations;
Responsible for ERP System. Central data processing and financial information;
Engineering strategy (Azure/Private Cloud, deployment, provisioning, cloud agnostic) and API-Led Architecture;
Dramatically reduced product Time-to-Market;
Servicing 16 Million customers in 10 different countries;
Initiating continuous improvements in processes, systems and methods within all teams;
Responsible for Enterprise Architecture, processing high volumes, low transaction rates;
Increasing the quality of the production process of system development;
Operational excellence by generating management insight into team performance.
PGGM.nl – Senior Manager Software Development, contractor (MT Board-member)
2016 | Utrecht, Netherlands
Responsible for multiple SCRUM implementation teams and software architecture releases for corporate clients (Philips, Rabobank, Zorg & Welzijn) within a complex delivery environment (220+ employees in 18 parallel scrum team environment). Primary focus on software architecture design, development, testing, targeted development, craftsmanship and Agile team transition to deliver maintainable software. I embed vision and drive for continuous improvement teams, processes and technology.
• Management of multiple SCRUM feature teams (Guide +/-45 people in Continuous Delivery, DevOps transition);
Dramatically reduce Time-to-Market;
Servicing 2.5 Million customers (Monthly);
Responsible for CRA System, processing €2 Billion Euro yearly (high volume, low transactions);
Responsible for BAD System. Core administration processing architecture;
Migrate / lead productive multi-disciplinary teams (external and direct reports);
Translation and execution complex concepts in a concise manner;
Staff communication, evaluation and personalised development;
Initiating continuous improvements in processes, systems and methods within all teams;
Conducting proper performance dialogue;
Further transfer of the transition where Agile system development is currently located. Focused on the production chain as a whole (end to end);
Increasing the quality of the production process of system development;
Encourage the teams to identify, from the perspective of the customer, continuous opportunities and bottlenecks and suggest/implement improvements.
Operational excellence by generating management insight into team performance;
Responsible for setting up a company wide development Young Development Programme (+/-15 people).
hoyhoy.nl – Senior Manager Development & Product Delivery
2015 – 2016 | Haarlem Area, Netherlands
Hoyhoy.nl (former verzekeringssite.nl) was acquired by BGL in 2012. Managing operational activities around the delivery organisation. I directly report to the managing CTO. Steering the digital roadmap and translating this into the technical platform. Managing a growing team of 30 people.
50% team growth;
Elected Company Agile Champion;
Product roadmap & strategy;
Assist product SAAS transition to private Cloud;
Talent acquisition: International outside EU hiring of new team members;
Created three true Agile Scrum teams;
Implementation of Bamboo, Jira/Docker CI/CD structure (Feature branching);
Delivered Delivery Organization framework;
Delivered Product Roadmap definition and work process;
17% Efficiency improvement by implementing centralized communication;
Transparency improvement by centralizing documentation and significant company wide improved participation;
Product quality improvement by implementing a development handbook;
Product quality improvement by implementing automated- and unit testing;
Operational excellence by generating management insight into team performance;
Operation excellence by implemented a structure to get team to a higher level, like Development manual, onboarding manual, stricter hour /annual leave registration (Tempo Jira) and a Monthly evaluation structure;
ExquICT – Self Employed / Entrepreneur
2004 – Present | Amsterdam Area, Netherlands
Main activities:
Substantially improving companies ICT knowledge, leading to proper strategic ICT directives;
Contribution to multiple Open-Source projects, like OsCommerce, Openfiler, XBMC and MP3Tag, leading to added/enhanced features or improvements.
inSided Media – IT & Product Manager
2012 – 2015 | Amsterdam en omgeving, Nederland
inSided is a leading provider of community software and provides a fully integrated SAAS solution to various well known companies like T-Mobile, KPN, Eneco, Sunweb within the Netherlands. I work directly with Sales, Community Management, Developers and graphic/interaction designers to gather&determine requirements, define product strategy, execute, launch, drive adoption and development of our product portfolio.
Responsible for:
Direct management of Project Implementation team;
Implementing complex IT projects through multi disciplinary teams;
Companywide project planning and implementation;
Technical capacity planning;
Agile implementation;
Certified Scrum master of multiple development teams;
Technical realization of customer projects.
Highlights:
Managed/realized 29 projects (e.a. see below);
100% of all project FE implementations delivered on Time!
7.8 rating in customer satisfaction;
Raised employee/team satisfaction from 6.4 to 7.8;
More focus on personal development;
International outside EU hiring of new team members;
50% team growth;
Several actions to get team to a higher level, like Implementation manual, onboarding manual, strict hour registration (Harvest) and Monthly evaluation structure;
Setup Application process for new developers;
Management insight into avg hours per project;
Transition and focus towards customer centered delivery;
Arranged new WiFi infrastructure 200+ clients;
Planned first Front-end Meetup (January 2015) with two presentation slots.
Customers:
E.g. Rabobank, REAAL, NS, Hi, KPN, Simyo, Telfort, UPC, Ziggo, Albert Heijn, Sonos, TomTom, ABN Amro, SNSBank, Sunweb, FBTO, Achmea, ZIlverenkruis, VOO, Meteor, EIRcom, Philips, T-Mobile
inSided Media – Product Manager
2012 – 2013 | Amsterdam Area, Netherlands
inSided is a leading provider of community software and provides a fully integrated SAAS solution to various well known companies like T-Mobile, KPN, Eneco, Sunweb within the Netherlands. I work directly with Sales, Community Management, Developers and graphic/interaction designers to gather&determine requirements, define product strategy, execute, launch, drive adoption and development of our product portfolio.
Responsible for:
Internal product planning & testing;
Manage product development team;
Scrum master of multiple teams;
Implementation of community trajectories & technical customer support;
Mastermind new product propositions.
DANS – Data Archiving and Networked Services – ICT Project Manager
2010 – 2011 | The Hague Area, Netherlands
DANS promotes sustained access to digital research data. For this purpose, DANS encourages researchers to archive and reuse data in a sustained manner, e.g. through the online archiving system EASY. DANS also provides access, via NARCIS.nl, to thousands of scientific datasets, e-publications and other research information in the Netherlands. In addition, the institute provides training and advice, and performs research into sustained access to digital information.
As a project manager i was responsible for the following activities:
Responsible for the interpretation, and completion of ICT;
Responsible for the Alfalab Project;
Responsible for the CLIO-INFRA project;
Responsible for the implementation of project policy;
Educational task by giving lectures and presentations;
Positioning of the institute in its field and interacting with this field;
Attracting additional financial resources (prepare, plan and submit project proposals);
Define subject-matter for Audit program / DANS Baseline for ICT services;
Steering role in the design / interaction of the EASY-II repository (primary archiving system);
Accountability by providing detailed weekly and quarterly reports for management;
Team Manager role (inspiration, coaching and guiding software developers work package specific);
Information Architect (technical expertise and soundboard).
Agentschap NL – IOP MMI Programme Coordinator
2008 – 2010 | The Hague Area, Netherlands
Over the last decade, IOP-MMI has grown to become one of the well-recognised names in the world of Human Computer Interaction (HCI) in the Netherlands and abroad. The initials stand for an innovation programme funded by the Ministry of Economic Affairs that supports research and development projects in user-system interaction.
As a Programme Coordinator i was Responsible for the design, implementation and execution of the innovation oriented research programme (IOP) Human-Machine Interaction (HMI).
This is a responsibility is a superset of the following activities:
Translating the requirements (10-member advisory committee) in a Strategic Annual Plan;
Design and implementing of this plan;
Positioning of the Man-Machine programme within its field and also interacting with this field;
Delegating work/projects within the advisory committee and and outside to external (commercial) companies;
Responsible for the allocation, monitoring and outsourcing of non-program-related funds with a a budget of 200 k € within the HMI / UX domain;
Provide Weekly, quarterly and an Annual report for management;
Facilitating and designing content advisory meetings;
Project manager role to monitor and adjusting 11 IOP-MMI projects (€ 180K to € 900K, duration 2-4 years);
Advising project leaders in the field of valorisation and dissemination of project results;
Enthuse and stimulate companies to participate within project steering committees;
Organizing workshops and conferences;
Responsible for maintaining the network subsidy policy (sponsorship of external events);
Leading the professionalization of CHI Netherlands;
Creating support inside and outside the organization for the MMI / UX domain;
Anchoring of the Human Media Interaction discipline in major international innovation programs.
Agentschap NL – STEVIN Programme Officer
2008 – 2010 | The Hague Area, Netherlands
STEVIN is a long-term research and development program for Dutch language and speech technology jointly developed by the Flemish and Dutch public funds.
STEVIN stands for Speech and language technological essential facilities in Dutch.
Responsible for properly implementing the defined policy of the internationally oriented STEVIN programme.
This responsibility is a superset of the following activities:
Translating the requirements (8-member program committee) in a Strategic Annual Plan;
Process wise delegation and coordination of activities according to the Annual Plan amongst 12 Working Group members;
Change management implemented within the operational frameworks of the program to promote program effectiveness and efficiency;
Develop guidelines and policy for new projects;
Setting up the creative framework for the evaluation of projects;
Analysis of project reviews and translating this into a clear and unambiguously within the program;
Commit new projects and arrange formal adoption of completed projects within the programme and field;
Writing Quarterly and Annual Report to the board, management and NWO;
Project managers role on monitoring and adjusting 13 STEVIN projects (€ 180K to € 1M, duration 1-4 years);
Facilitate the outsourcing of projects with internal and external suppliers;
Assess Network Grants (in consultation with the program committee);
Stimulate support inside and outside the organization for the TST domain;
Exploration of a possible follow-up program (STEVIN II).
Agentschap NL – Consultant High Tech Systems and Materials
2008 – 2010 | The Hague Area, Netherlands
Responsible for researching, analyzing and drafting regulatory and policy framework and or records for the High-Tech Innovation Point One.
Google – Product Owner – User Experience Lab
2006 – 2008 | Ireland
Responsible for formulating, researching, developing and testing various UX and Usability projects;
Responsible for the internal dissemination of project results;
Algorithmic optimalization of Google Search;
Algorithmic optimalization of Google Maps;
Algorithmic optimalization of Google Translate.
-
-
-
Created and delivered the french VOO community with over 1000 Topics, 8843 Comments and 1200 Members.
-
Migrated two sonos communities from different platforms. The English Sonos community with over 68,300 Topics, 327,718 Replies and 257,382 Members and the German Sonos Community with over 36,645 Topics, 211,300 Answers and 194,047 Members.
-
Sunweb community went live on 22 May 2013.
-
Co-creation community with over 3.000 members.
-
Started in June 2012. SNS closed community with over 2.000 members.
-
Telfort forum with over 25.000 members and over 210.000 pageviews per month.
-
T-Mobile community with over 300.000 members.
-
Simyo community with over 10.000 members.
-
Eneco forum with over 2.000 members.
-
Hi community with over 20.000 members.
-
Eneco forum with over 25.000 members. A very active community with over 130.000 unique visitors and 450.00 pageviews a month.
-
-
Started in oktober 2012. Zilveren Kruis community with over 4.000 members.
-
Onderling (FBTO). A place where a community can read, talk and decide whether FBTO should pay certain insurance claims.
-
Webshop project focussed on selling RaspberrPI’s. Made the design and used Opencart as a basis. Also created logo and graphics.
-
Data migration, software deployment, virtualized server installation (ESXi), Windows Server 2012, firewall (CentOS), infrastructure, DHCP, active directory, VOIP, wifi, backup and workstation. In other word, the wUrks!
-
Data migration, legacy systems migration, software deployment, virtualized server installation, firewall, infrastructure, VOIP, vlan, wifi, backup and workstations.
-
Website creation, content, images and maintenance.
